FAQs

 

Returns

Try TravlFi for up to 30 days. If not satisfied, return for a full refund of the hardware costs. Activation and data fees are nonrefundable. Your equipment must be like-new and in the same condition that you received it. It must also be in the original packaging. To ask any questions about return instructions, please kindly reach out to Pace International's customer support team at support@travlfi.com. You will be responsible for return shipping costs, and we recommend that you include a trackable shipping service.

 

Are there any fees other than my monthly bill of service?

• Applicable taxes and fees. 

• A one-time activation fee will apply when you begin your service with TravlFi. 

 

 

When does my month of service begin?

Your month of service begins the day you activate by calling 1-800-960-6934, scanning the QR code on the device, or visiting portal.travlfi.com.

 

 

How do I know how much data I have used?

To observe how much data you have used you may log into your personal TravlFi Portal, call our inbound customer service center at 1-800-960-6934, or email us at support@travlfi.com.

 

 

What if I don’t use all my data? Do I get to roll it over to the next month?

No, unused data does not roll over into the next month.

 

 

What if I reach my data limit before my billing cycle ends?

You may upgrade your account by calling our inbound customer service center at 1-800-960-6934.

 

 

I am only going on vacation for 2 weeks; can I pay for partial service?

Currently TravlFi does not offer partial service options. You will always be charged for a month of service.

 

 

Is there an auto-pay option?

Yes, you are automatically enrolled in auto-pay when you purchase your data plan. Auto-pay will renew every month from your date of activation.

 

 

How will charges show up on my credit card statement?

Charges will appear as "DishForMyRv/Pace Intl".

 

 

How can I make changes to my account? (Data plan, credit card information, billing, etc.)

To make changes to your account, you may call our inbound customer service team at 1-800-960-6934 or visit our customer portal at portal.travlfi.com.

 

 

Can I use TravlFi outside of the United States?

Unfortunately, not currently. However, we are constantly working on expanding our coverage to best serve our customers.

 

 

What is Virtual SIM (VSIM)?

Virtual SIM technology tells the device to change towers and find the best cellular signal possible. VSIM technology is embedded in the software of the Journey1, which means you don’t have to worry about a traditional SIM card. The Journey1 will use data from all major providers at no additional cost!

 

 

What plan is right for me?

We offer a variety of hotspot plans starting at 2 GB up to 800 GB. Click here to view your options.

 

 

How can I reduce my data usage?

A few ways to do this are...

1.  Reduce the use of multimedia.
2. Turn off automatic updates.
3. Don't forget to end all downloads.
4. Stop all background applications.
5. Disconnect devices when not in use.

 

 

What do the different lights mean on my TravlFi?

Flashing white: indicates that the device is charging (when on the charging cord)
Red: indicates that the devices battery is below 20% 
Consistent illumination: indicates that the device is fully charged

 

 

Why is TravlFi the best hotspot option for me?

TravlFi was created with a simple purpose in mind: to help travelers stay connected to the internet while on the road.

 

• Enjoy affordable equipment, awesome data plans, and great service anywhere in the U.S.

 

• Benefit from Virtual SIM technology which enables the device to automatically search and connect you to the best cellular signal in your area. 

 

• Utilize data from all major providers for one price!