FAQs

 

Frequently Asked Questions

Are there any fees other than my monthly bill of service?

Applicable taxes and fees. A one-time activation fee will apply when you begin your service with TravlFi.

 

When does my month of service begin?

Your month of service begins the day you activate by calling 1-800-960-6934, scanning the QR code on the device, or visiting travlfi.com/portal.

 

How does monthly billing work?

TravlFi's pay as you go data plan costs are straightforward with a one-time activation fee. Monthly payments are made every month, from the date of your initial activation. Each monthly payment covers your next month of service. You may cancel your subscription with us at any time and won't pay a reactivation fee when you're ready to turn your service back on.

 

How does the Unlimited Plan work?

The Unlimited plan is a pay as you go data plan with a one-time activation fee of $25. Monthly payments are made every month, from the date of your initial activation. Each monthly payment covers your next month of service. You may pause or cancel your subscription with us at any time and you won't pay a reactivation fee when you're ready to turn your service back on.

 

Can I stop or pause my service?

You may pause or cancel your subscription with us at any time and you won't pay a reactivation fee when you're ready to turn your service back on.

 

Will I pay an activation fee each time I restart my service?

No. You may pause or cancel your subscription with us at any time and you won't pay a reactivation fee when you're ready to turn your service back on.

 

Is there an auto-pay option?

Yes, you are automatically enrolled in auto-pay when you purchase your data plan. Auto-pay will renew every month from your date of activation.

 

I am only going on vacation for 2 weeks; can I only pay for partial service?

Currently TravlFi does not offer partial service options. You will always be charged for a month of service.

 

How will charges show up on my credit card statement?

Charges will appear as "DishformyRV/Pace Intl".

 

How do I know how much data I have used?

To observe how much data you have used you may log into your personal TravlFi Portal, call our inbound customer service center at 1-800-960-6934, or email us at support@travlfi.com.

 

What if I don’t use all of my data? Do I get to roll it over to the next month?

No, unused data does not roll over into the next month.

 

Do I need internet for TravlFi to work?

No, TravlFi provides the internet! Thanks to virtual SIM technology, TravlFi automatically connects the device to the strongest available signal from all major cellular carriers in its area.

 

How can I make changes to my account? (Data plan, credit card information, billing, etc.)

To make changes to your account, call our inbound customer service team at 1-800-960-6934 or visit our customer portal at travlfi.com/portal.

 

Does TravlFi work in Canada and Mexico?

Yes, with the purchase of a U.S. data plan you can purchase an add-on data package.

 

What is Virtual SIM (VSIM)?

Virtual SIM technology tells the device to change towers and find the best cellular signal possible. VSIM technology is embedded in the software of TravlFi devices which means you don’t have to worry about a traditional SIM card. The device will use data from all major providers at no additional cost!

 

What device is right for me?

The Journey1 Hotspot is the perfect option for someone who would benefit from carrying the device with them in different places, or just needs an internet connection here and there. The JourneyXTR Router is more robust and would be the best option for a more permanent, always-on solution that has additional functionality, like WiFi extending. Compare the Journey1 Hotspot and JourneyXTR Router.

 

What plan is right for me?

We offer a variety of data plans starting at 2 GB up to Unlimited. Click here to view your options.

 

How can I reduce my data usage?

A few ways to do this are...

1.      Reduce the use of multimedia.

2.      Turn off automatic updates.

3.      Don't forget to end all downloads.

4.      Stop all background applications.

5.      Disconnect devices when not in use.

 

What do the different lights mean on my TravlFi?

·        Flashing white: indicates that the device is charging (when on the charging cord)

·        Red: indicates that the devices battery is below 20%

·        Consistent illumination: indicates that the device is fully charged

 

What cellular networks does TravlFi use?

TravlFi uses all three major cellular networks - it's like having three hotspots for the price of one! As you move to different locations your device will automatically switch to the best cellular provider in your area.

 

How do I monitor my data usage?

All TravlFi users have access to their own personal data usage portal which allows the user to view their data usage and utilize other helpful tools.

 

Can I use TravlFi while my RV is in motion?

Yes, TravlFi uses all three major cellular networks. As you move to different locations TravlFi with automatically switch to the best cell provider in that area.